Refund policy

RETURN AND REFUND POLICY

Effective Date: August 30, 2026

Website: www.chebongdigitals.com

Contact Email: chebongdigitals@gmail.com

Thank you for supporting Chebong Digitals and Sparkville Post! We take great care in creating, printing, and packaging our hand-drawn stationery and digital assets. Please read our policy regarding returns, refunds, and replacements below.

1. Digital Products & Downloads (Non-Refundable)

Due to the instant, downloadable nature of digital assets, all sales of digital products are final and non-refundable.

This applies to:

  • Procreate Brushes & Stamp Sets

  • Digital Clipart & Seamless Surface Patterns

  • Digital Planners, Stickers, & Wallpapers

Exceptions & Digital Support:

  • If you experience any technical difficulties downloading your files or receiving your download link via email, please contact us at chebongdigitals@gmail.com with your Order Number, and we will gladly re-send or fix your files.

  • If you accidentally purchased duplicate digital items in the same transaction, please reach out within 7 days for a store credit or refund.

2. Physical Paper Goods & Sparkville Post Mail Club

Because our physical mail club envelopes, bookmarks, stickers, and art prints are limited-run or custom-printed physical goods, we do not accept returns or exchanges for change-of-mind purchases.

Damaged or Incorrect Items:

We want you to love your happy mail! If your physical order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of receiving your package at chebongdigitals@gmail.com.

  2. Include your Order Number and a clear photo or video showing the damaged packaging or incorrect item.

  3. Once verified, we will issue a free replacement (subject to inventory availability) or offer a full/partial refund to your original payment method (or GCash/BPI/PayPal).

Missing or Lost Packages:

  • Domestic Orders (Philippines): If your parcel has not arrived within 14 business days of receiving your shipping confirmation email, please contact us so we can trace your package with the courier.

  • International Orders: International delivery typically takes 10–21 business days depending on customs and local post. If your order has not arrived after 30 business days, please reach out for assistance.

3. Order Cancellations

  • Physical Orders: You may request an order cancellation within 12 hours of placing your order, provided your physical envelope has not yet been processed or dispatched.

  • Digital Orders: Once a digital file link has been accessed or sent, the order cannot be canceled.

4. How to Contact Us

If you have any questions or need help with your order, please reach out directly: