Shipping policy

SHIPPING POLICY

Effective Date: August 30, 2026

Website: www.chebongdigitals.com

Contact Email: chebongdigitals@gmail.com

Thank you for visiting and supporting Chebong Digitals & Sparkville Post! Below are the terms and conditions that constitute our Shipping Policy for physical happy mail, paper goods, and stationery club dispatches.

1. Digital Downloads (Instant Delivery)

  • Processing Time: Instant.

  • Delivery Method: Digital products (Procreate brushes, clipart sets, wallpapers) do not require physical shipping. Download links are delivered directly on your checkout confirmation screen and sent to your email address immediately upon payment.

2. Order Processing & Verification Times

All physical stationery orders and Sparkville Post mail envelopes are hand-packaged with care in Tagaytay City, Philippines.

  • Standard Processing Time: Physical orders are processed within 2–4 business days (excluding weekends and Philippine public holidays).

  • Manual Payments (GCash / BPI): Orders paid via manual transfer begin processing after your payment screenshot/receipt is received via email and verified by our team (typically within 12–24 hours).

  • Pre-Orders & VIP Club Dispatches: If you purchased a VIP First Dispatch Pass or pre-order item, your envelope will ship on the official dispatch date specified in the product description.

3. Shipping Rates, Carriers & Delivery Times

All physical happy mail and paper club dispatches are sent via PHLPost (Philippine Postal Corporation) using standard or registered postal mail.

🐌 A Note on Our Snail Mail Concept:

Sparkville Post is intentionally designed as a traditional, slow-craft "snail mail" experience. We utilize official postal mail services to keep shipping accessible and to celebrate the nostalgia of waiting for real, tangible paper letters in your physical mailbox. This service is not intended for urgent orders or rush deliveries. If you are in a rush, please take these timelines into consideration before purchasing!

Destination Estimated Delivery Time Shipping Method / Carrier
Philippines (Domestic) 5–14 business days PHLPost (Registered Mail / Postal Parcel)
International (Rest of World) 2–6 weeks (varies by country) PHLPost Registered Air Mail / International Post

  • International Flat Rate & Handling: International postage costs include a flat rate plus an additional ₱200 handling and customs preparation fee to cover the extra protective, weather-resistant packaging required for long-distance postal transit.

  • Tracking Info: Registered mail tracking through PHLPost updates when packages leave the central Manila sorting facility and when they enter your destination country's national postal network (e.g., USPS, Royal Mail, Australia Post).

4. Shipment Tracking & Notifications

Once your order has been packaged and dropped off at the post office:

  • You will receive a Shipping Confirmation Email containing your PHLPost tracking number and link.

  • Note: Postal tracking scans can take 48–72 hours to update on the PHLPost online portal after dispatch.

5. Customs, Duties, & Import Taxes

Chebong Digitals is not responsible for any customs fees, import duties, tariffs, or value-added taxes (VAT) applied to your package upon arrival in your destination country. All local tax/duty fees imposed during or after shipping are the responsibility of the customer.

6. Address Accuracy & Returned Envelopes

Please double-check your complete mailing address (including postal/ZIP codes) during checkout!

  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer.

  • If a postal envelope is returned to our studio due to an incorrect address or failure to collect from your local neighborhood post office, the customer will be responsible for the re-shipping fee.

7. Damaged or Missing Postal Mail

We take extra care to reinforce paper envelopes against moisture and bending during transit.

  • Damaged Items: If your paper goods arrive damaged, please email us within 7 days at chebongdigitals@gmail.com with your Order Number and photos of the damaged envelope/contents.

  • Delayed / Lost Packages: Because PHLPost operates on traditional postal schedules, please allow up to 21 business days for domestic mail and 6 weeks for international mail before reporting a package as lost. If your package hasn't arrived past these timeframes, contact us so we can open a tracer with the post office.

8. Contact Us

If you have any questions about our postal procedures, please reach out to our studio: